This chapter provides suggestions for troubleshooting problems that might arise when you are using your Netgear Nighthawk M1 mobile router. The chapter covers the following topics:
- Diagnostics
- The WiFi Network Name Is Not in the List of Networks
- The No Signal Icon Displays
- Cannot Log In to the Mobile Router Using a VPN
- The Mobile Router Cannot Connect to a Computer Running Windows Vista
- The Mobile Router Does Not Connect to the Cellular Network
Diagnostics of Netgear Nighthawk M1
To view diagnostics:
- From a computer that is connected to your network, launch a web browser.
- Enter http://m.home or http://192.168.1.1.
A login page displays.
- Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
- Select Settings > Mobile Router Status > DIAGNOSTICS.
The Diagnostics page displays.
The WiFi Network Name Is Not in the List of Networks
If you do not see the Netgear Nighthawk M1 mobile router’s WiFi networks from your computer or mobile device, try these suggestions:
- Refresh the list of networks.
- If the LCD is dark, the WiFi radio might be asleep. Press the Power button to wake the M1 mobile router.
- If the mobile router is tethered to your computer, make sure that WiFi is set to stay on when the mobile router is tethered. See Use the USB Type C Cable to Charge Only in How to Use Netgear Nighthawk M1 Router.
The No Signal Icon Displays
If the No Signal icon displays on either the LCD or the mobile router web page, make sure that you are in your network service provider’s coverage area.
Cannot Log In to the Mobile Router Using a VPN
If you are using your mobile router while connected to a VPN, you might not be able to access the mobile router web page using http://m.home.
To directly access the mobile router web page hosted on the device, enter the address http://192.168.1.1 in your browser.
The Mobile Router Cannot Connect to a Computer Running Windows Vista
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain an IP address from certain 4G routers. More information and a fix are available at support.microsoft.com/kb/928233, or visit the Microsoft support website and search for knowledge base article 928233.
The Mobile Router Does Not Connect to the Cellular Network
If your Nighthawk M1 mobile router does not connect to your service provider’s mobile broadband network, try the following suggestions:
- Make sure that your SIM account is active. To check SIM status, contact your Internet service provider.
- If you use a prepaid SIM card, make sure that the account balance is positive.
- If your mobile router still does not connect, you might need to create or update the default connection profile.
- From a computer that is connected to your network, launch a web browser.
- Enter http://m.home or http://192.168.1.1. A login page displays.
- Enter the mobile router password. The password is case-sensitive. The dashboard displays.
- Select Settings > Advanced Settings > Cellular. The Cellular page displays.
- In the APN section, review the ISP settings.
- To change the active APN or to change the APN settings, click the Edit icon.
For more information about changing these settings, see Specify Cellular Settings .